Frequently Asked Questions
Everything you need to know about brewing the perfect cup with T2.
How should I store my T2 tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dry place away from direct sunlight. We recommend using our airtight tins to protect the delicate leaves from moisture and strong odors.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while express takes 1-3 business days. Free standard shipping is available on orders over a certain threshold.
Are T2 tea bags compostable?
Yes, our plant-based teabags are made from cornstarch and are industrially compostable, meaning they can be broken down without leaving harmful residues.
Can I return tea products if I change my mind?
Due to food safety and hygiene regulations, we cannot accept returns on tea or edible products unless they are faulty or damaged upon arrival. Teaware can be returned within 30 days if unused and in original packaging.
Do you offer gift wrapping for online orders?
Absolutely! You can select our signature gift wrapping option at checkout, which includes a beautiful T2 gift box and the option to add a personalized message.
Are there caffeine-free options available?
Yes, we have a wide range of caffeine-free herbal and fruit infusions. You can easily filter our collection by 'Caffeine-Free' to find your perfect evening blend.